Faq
Can I register an order and left it incompleted?
Certainly, you can. If the order is not complete it is possible to keep it held over selecting the icon “INCOMPLETE” instead of confirming it. At any moment it will be possible to modify and complete it.
Do you allow discounts to registered users?
Yes, we do. Registered users have a personalized discount.
If you want to see prices and discounts you must be registered.
Do you delivery to foreign countries?
G.F.N. delivers all over the world by express courier.
How can I register myself?
In order to know prices and to buy, you must register.Click on the link ”RESERVED AREA” and follow the instructions.
You will be requested to give all the information needed for the invoice and for your order's delivery.
Then you will receive from us an email message about registration confirm, after it you can go to the reserved area simply typing your USERNAME and PASSWORD.
How can I return an item?
G.F.N. recognizes the right of withdrawal according to the Italian Legislative Decree 22/05/99 no.185 referred to the contracts: the customer has the right to withdraw from an on line contract within 10 working days from the date of receipt of the goods, or also before the delivery but, in any case, within 10 working days from the purchase.
The process of the withdrawal is the following:
1) Send ,within the above mentioned terms,a recorded delivery letter with advice of delivery to G.F.N. Srl – Via Frattina,3-35011 Campodarsego (Pd),indicating your purpose to withdraw from the purchase.
You have to inform us about the detail of you bank (name,agency name,IBAN code,account’ s number) where you prefer to receive the refund.
2) You must return to the same address, by courier carriage paid, the items complete and including possible accessories and owner’s manual: it must be put in an appropriate packaging (do not use the original box which contained the item), in order to guarantee its integrity during the transport.
The sender agrees that the goods described are carried at its own risk.
3)The paied amount (excluding transport freights and possible bank charges) will be credit asap.
How do I find the products I am looking for?
Find the product by clicking on the icon in the "CATEGORIES" section. This will display all the items in the middle of the page. Enter the code in the "SEARCH" frame.
Use keywords to find the products. Find the required article and click on it to see all its technical features. Click the "BUY" icon to add it to your virtual carriage
How do I make use of the guarantee?
All purchased items are covered by an official guarantee of the producer. According to the law, the guarantee lastes 24 months for private users,12 months for sales to companies.
To get the warranty service you have to keep the purchase documents, cash slip or invoice, and you have to put in contact with our customer service (+39 049 9200196) or by email to our address info@gfn.it
How do you consider the VAT rate in case of shipment to foreign countries?
In case of deliveries to CEE countries, VAT (22%) is already included in the invoice’s amount and it is at customer’s expenses. Extra CEE deliveries are done according to the export rules in force at the moment of the shipment.
How long does it take to receive the ordered items?
Approximately an online order is delivered to the courier within 48/72 hours.
The courier delivers more or less within 3-4 days (5 days for isles).
How much is the delivery charge?
For every order the delivery charge is calculated according to the weight and the volume of the goods.
Is it possible to order an item which is not included in the on-line catalogue?
Certainly, we accept also orders sent by e-mail.
What kind of payments are accepted?
Bank transfer in advance or credit card.
Which are your shipping methods?
The delivery of orders is done by couriers, the forwarding charges will charged in the invoice. If the customer has an arrangement with other forwarding companies, he must specify during the order.
Share